Enterprises spend an overhead cost on application development and facing a downtime is the least thing they need. So, to give a consistent work flow and application usability a cost-effective application maintenance and support service should be opted. We, at Kliento understand your need and give you the cost effective application maintenance and support service. We provide constant maintenance and support with our 24*7/365 working model. We work on wide variety of technologies spanning across Java, Oracle, database, enterprise application solution and other platform giving your overall support under one roof.
Our Process
We follow an effective L1-L2-L3 support cycle and assist you completely from ticket open to ticket closure stage. The level of cycle depend on issue complexity. Our team is available 24*7 and give you the complete app maintenance and support service in best capable way.
L1 support
- End-user support
- Ticket resolution/Logging
- Basic IT resolution
- Installation/Re-installation of app
- Verification of hardware/software installation
- Help in knowledge management tool
L2 support
- Monitoring ticket log
- Providing corrective/emergency support
- Providing consultation and technical support
- Resolving ad-hoc issues
- Testing and releasing patches
L3 support
- Defect detection and root cause analysis
- Minor enhancement/customization
- Preventive/adaptive/perfective maintenance
- Routine maintenance activities
- Follow up with third party vendor
Benefits of Application maintenance and support service
- Outsourcing your app maintenance and support will free your IT resources to focus on the company’s core competencies.
- It Improves the service response and resolution time; and thus giving customer satisfaction.
- App maintenance services will lower your downtime, enhance user experience and reduce risk of data breach.
